AI Agents · Workflow Automation · Software Engineering
AI Agents, Automation & Software Systems Built for Serious Operations.
DPSOFT designs and builds AI agents, workflow automation, Voice AI systems, SaaS platforms, business intelligence dashboards, and custom software for companies that need cleaner operations, faster response, and reliable digital infrastructure.
AI AgentsSaaS PlatformsWhatsApp Business AutomationVoice AIWorkflow OrchestrationLLM IntegrationsCustom Software Engineering
DPSOFT (PTY) LTD — Registered South African company. Verification available on request. We build technical systems and automation. We do not provide regulated financial services, investment advice, or platform partnership claims unless explicitly stated in writing.
AI · Workflow · Software
2022
Registered Company
ZA
South African Business
Fixed SOW
Scoped Before Build
50/50
Deposit & Delivery Model
AI Agents ✦
WhatsApp Business Automation ✦
Voice AI Systems ✦
SaaS Platform Development ✦
Workflow Automation ✦
LLM Workflows ✦
BI Dashboards ✦
Custom Software Engineering ✦
AI Agents ✦
WhatsApp Business Automation ✦
Voice AI Systems ✦
SaaS Platform Development ✦
Workflow Automation ✦
LLM Workflows ✦
BI Dashboards ✦
Custom Software Engineering ✦
Who This Is For
Built for businesses with manual processes, missed leads, and disconnected tools.
If your team is losing time to repetitive admin, slow follow-up, spreadsheet chaos, or fragmented systems, DPSOFT turns those bottlenecks into working software and automation.
Problem
WhatsApp leads are not followed up fast enough
Implement WhatsApp Business automation that captures enquiries, answers approved questions, qualifies prospects, and routes conversations to the right person.
Problem
Staff repeat the same admin tasks daily
Use n8n, Make, APIs, custom code, and LLM workflow tools to automate notifications, approvals, data entry, document handling, and internal operations.
Problem
Customers call after hours
Deploy Voice AI workflows for confirmations, reminders, lead qualification, support triage, and structured follow-up.
Problem
Reports are built manually
Create business intelligence dashboards and scheduled reports that pull from your CRM, forms, spreadsheets, databases, and operational tools.
Problem
Business data is scattered across tools
Connect CRMs, Google Workspace, WhatsApp API, databases, forms, payment tools, and internal systems into one operational flow.
Problem
Off-the-shelf software does not fit your workflow
Build a SaaS platform, client portal, admin system, booking platform, dashboard, or internal tool around your operating model.
Core Services
AI, automation, and software services with clear delivery scope.
Nine service lines mapped to commercial outcomes: faster response, lower manual workload, cleaner data, stronger infrastructure, and better operational visibility.
AI Agents & Virtual Assistants
Customer and internal agents for enquiry handling, lead qualification, staff support, knowledge retrieval, and controlled task execution.
Build an AI agent
WhatsApp Business Automation
Automated WhatsApp workflows for lead capture, support routing, booking flows, reminders, CRM updates, and human handoff.
Automate WhatsApp
Voice AI Systems
Inbound and outbound voice workflows for call triage, confirmations, reminders, qualification, and structured follow-up.
Deploy Voice AI
SaaS Platform Development
Multi-user portals, booking systems, subscription platforms, marketplaces, admin consoles, and operational web applications.
Plan SaaS product
Custom Software Engineering
Internal tools, admin systems, CRMs, APIs, databases, role-based platforms, and workflow-specific business software.
Build custom software
Workflow Automation & Orchestration
n8n, Make, APIs, custom workers, and LLM workflows connecting tools, data sources, approvals, and operational logic.
Automate workflows
LLM Integration & AI Infrastructure
OpenAI, Claude, Gemini, DeepSeek, Azure, AWS, and private knowledge systems integrated into production workflows.
Integrate AI models
Business Intelligence Dashboards
Live KPI dashboards, automated reports, operational analytics, management views, and data consolidation pipelines.
Build dashboards
Conversion Websites & Web Platforms
High-performance business websites, landing pages, product pages, and web funnels connected to forms, CRM, and automation.
Improve web presence
Solution Catalogue
Packaged systems you can request without starting from a blank page.
These are common business systems DPSOFT can scope, build, integrate, and hand over. Each one can be delivered as a focused module or connected into a larger operating platform.
Customer Automation
Website Chatbot System
A trained assistant for your website that answers approved questions, captures lead details, qualifies enquiries, and sends structured handoff data to your team.
Messaging
WhatsApp Lead Desk
A WhatsApp workflow for first response, lead qualification, service selection, reminders, escalation, and CRM or spreadsheet logging.
Sales Operations
Sales Co-Agent
A controlled assistant that supports pipeline follow-up, meeting preparation, lead scoring, message drafts, and next-step reminders.
Inbox Operations
Email Triage Assistant
Classifies incoming emails, extracts key information, drafts replies, flags urgent items, and routes requests to the right person.
Scheduling
Booking & Reminder System
Booking flows with confirmations, reminders, rescheduling logic, customer intake, and optional calendar or CRM integration.
Data & Reporting
Management Dashboard
A live dashboard for leads, sales, operations, support, documents, project status, or executive reporting.
Client Access
Client Portal
A secure portal where clients can submit requests, view status, upload documents, receive updates, and access account-specific information.
Enterprise Build
Custom Operations Platform
A tailored internal system for businesses that have outgrown spreadsheets, disconnected tools, or generic SaaS platforms.
AI Solutions
Applied AI systems for customer communication, documents, reporting, and knowledge work.
Built for operational use: clear inputs, controlled outputs, secure handover, and measurable business value.
WhatsApp Assistant
Lead capture, FAQs, qualification, routing, reminders, and CRM handoff.
Voice AI Agent
Inbound or outbound call flows for confirmations, follow-ups, and triage.
Website Chatbot
On-site assistant trained around your services, FAQs, documents, and lead process.
Document Processing
Extract, classify, and route data from PDFs, invoices, forms, quotes, and internal documents.
Report Generator
Automated weekly/monthly reporting from operational data, spreadsheets, forms, or databases.
Knowledge Base AI
Internal support assistant for policies, SOPs, product data, service rules, and company documentation.
SaaS Development
SaaS platforms engineered around your business model.
DPSOFT builds portals, booking systems, marketplaces, subscription platforms, dashboards, and internal platforms with authentication, databases, admin controls, and integrations.
Workflow automation, LLM orchestration, and API integration.
We connect tools, forms, CRMs, spreadsheets, databases, WhatsApp, email, AI models, and internal software into controlled workflows with clear triggers and ownership.
Lead RoutingCRM SyncDocument FlowsApproval ChainsFollow-upsData Cleaning
AI & Automation Integrations
Connect intelligence to the systems you already use.
The value is not the model. The value is connecting the model to the workflow, data, interface, and business rule.
AI Models
OpenAI
Claude
Gemini
xAI Grok
DeepSeek
Azure AI
AWS AI services
Automation Platforms
n8n
Flowise
Make
Zapier
Custom API workers
Webhook workflows
Business Integrations
WhatsApp Business API
CRMs and forms
Google Workspace
Databases
Payment systems
Dashboards and BI tools
Technology names are listed to describe integration capabilities only. They do not imply official partnership, endorsement, certification, or reseller status unless explicitly stated in a signed agreement.
Technology Ecosystem
Platforms DPSOFT can work with.
A practical ecosystem for AI, automation, web apps, cloud deployment, databases, communication, and reporting.
OpenAI
LLM assistants, RAG, structured outputs, and workflow intelligence.
Claude
Document-heavy reasoning, support agents, and knowledge workflows.
Gemini
Google ecosystem AI and multimodal business workflows.
n8n
Self-hostable automation for business operations.
Flowise
Visual AI agents, chatflows, and knowledge-base assistants.
Make
Operational automation across common SaaS tools.
Zapier
Fast business automations and app connections.
WhatsApp API
Messaging automation, lead capture, and support routing.
PostgreSQL
Production database for apps, portals, dashboards, and SaaS.
Cloud Hosting
Deployment recommendations for secure, scalable systems.
Use Cases
Real business problems DPSOFT solves.
Use cases are the bridge between technology and commercial value.
01
Lead response automation
Capture, qualify, and route leads from WhatsApp, websites, forms, and ads before they go cold.
02
Admin workflow reduction
Automate repetitive data entry, document routing, notifications, approvals, and task creation.
03
Customer support triage
Answer common questions, collect details, route urgent issues, and escalate complex cases.
04
Reporting visibility
Turn scattered spreadsheets and tool data into dashboards and automated reporting.
05
Internal software replacement
Replace patched-together tools with custom platforms that fit the actual workflow.
06
After-hours communication
Use WhatsApp and Voice AI flows to respond when staff are unavailable.
Industries
Built for operationally heavy sectors.
DPSOFT can adapt systems to sector-specific workflows, lead channels, documents, reporting needs, and customer journeys.
Fast does not mean careless. DPSOFT defines the scope first, then gives a realistic delivery window based on integrations, data quality, approvals, and testing depth.
3–10 days
Focused Automation
Small n8n, Make, form, spreadsheet, CRM, or notification workflows with limited decision logic.
1–3 weeks
Chatbot or WhatsApp Flow
Website chat, WhatsApp qualification, lead routing, FAQs, reminders, and human handoff.
2–6 weeks
Dashboard or Portal
BI dashboards, reporting views, client portals, admin tools, and internal workflow screens.
4–12 weeks
SaaS or Custom Software
Multi-user platforms with authentication, database design, admin controls, and production deployment.
Scoped
Enterprise Systems
Complex systems with multiple integrations, approvals, data migration, security requirements, and phased rollout.
Why DPSOFT
Built service, not software theatre.
A serious implementation is not just a bot, a template, or a workflow screenshot. It is the combination of process mapping, production setup, business rules, testing, documentation, and support.
Generic tools usually give you
A dashboard you still need to configure yourself
Templates that ignore your real workflow
Weak handover and unclear ownership
Disconnected bots that do not update your systems
Hidden technical debt once the demo is over
DPSOFT builds around operations
Workflow-first scoping before development
AI and automation connected to real data sources
Custom software when off-the-shelf tools are too limited
Documentation, access structure, and handover included
South African business context with multilingual delivery options
Project Readiness
What we need to build faster and better.
The strongest projects start with clear operational input. If these items are available, DPSOFT can scope faster and reduce unnecessary back-and-forth.
Workflow details
What happens today, who is involved, where delays happen, and what the desired result should look like.
Business rules
Approval steps, escalation rules, pricing logic, service categories, customer types, and exceptions.
FAQs, policies, service descriptions, forms, proposal templates, reports, SOPs, and knowledge-base material.
Success criteria
What must improve: response time, fewer manual tasks, better reporting, cleaner data, fewer missed leads, or faster handoff.
Decision owner
A person who can approve scope, provide feedback, test workflows, and confirm launch readiness.
Process
A 7-step build process with scope control.
You should never pay for vague development. Every serious build needs discovery, scope, delivery, testing, and handover.
01
Discovery
Map problem, workflow, users, data, and constraints.
02
Scope
Define deliverables, assumptions, exclusions, and acceptance criteria.
03
Architecture
Choose stack, integrations, database, hosting, and security approach.
04
Build
Develop in controlled milestones with working demos.
05
Test
Validate workflows, forms, APIs, mobile layouts, and edge cases.
06
Launch
Deploy, connect production settings, and verify handoff.
07
Support
Provide fixes, documentation, training, and improvement roadmap.
Have a business process that should not be manual anymore?
Bring the workflow. DPSOFT will help define whether it needs AI, automation, custom software, or a simpler system.
Quality Standards
Built with production discipline and maintainable architecture.
Every build is scoped around maintainability, security, handover, and operational reliability.
Secure API integrations
Environment variables, access controls, scoped credentials, and documented integration logic.
Database-backed systems
Structured data models for apps, dashboards, SaaS platforms, and internal tools.
Role-based access
Admin, staff, client, and operational views where needed.
Documentation & handover
Clear handover notes so the system is not trapped in one developer's head.
Common Questions
Answers before the first consultation.
Clear expectations make better projects. These answers are written for business owners, managers, and founders comparing AI automation, SaaS, and custom software options.
Do we need developers on our side?
No. DPSOFT can handle scoping, build, integration, deployment, and handover. Your role is to provide business knowledge, test workflows, and approve decisions.
Can you work with our existing tools?
Usually yes. We first check whether the tools have APIs, webhooks, export options, database access, or reliable automation connectors.
Can AI reply in multiple languages?
Yes, multilingual workflows can be designed for English, Portuguese, French, and other supported languages, depending on the use case and approval rules.
Is WhatsApp automation the same as WhatsApp Business API?
No. WhatsApp Business API is infrastructure. Automation is the workflow layer: routing, qualification, templates, CRM updates, reminders, and human handoff.
How is pricing handled?
Projects are priced after scope. Simple automations, dashboards, AI agents, SaaS builds, and custom systems require different effort, integrations, hosting, and support levels.
Can you maintain the system after launch?
Yes. Support can include fixes, improvements, monitoring, prompt/workflow updates, new features, and documentation updates depending on the agreement.
What We Do Not Do
No vague deliverables. No template work sold as strategy. No automation without operational value.
DPSOFT focuses on systems with a defined business function: saving time, improving response speed, organizing data, increasing visibility, supporting customers, or improving operational execution. Features are included only when they strengthen the workflow.
Start with the workflow. DPSOFT will design the system.
Book a consultation for AI agents, WhatsApp Business automation, Voice AI, SaaS platforms, BI dashboards, workflow automation, LLM integration, custom software, or conversion websites.
DPSOFT is a registered South African technology company specialising in custom software development, AI systems, and business automation. Company verification is available on request through official channels. We partner with businesses across Southern and lusophone Africa to build practical, production-grade technology solutions.
DPSOFT (PTY) LTD — Registered Company, South Africa
Company verification available on request through official channels
Incorporated: 2022 | Industry: Technology Services | Operating: Southern Africa
DPSOFT was founded with a clear mandate: to deliver production-grade AI and software solutions that create tangible business value. We operate as a long-term technology partner, not a one-off vendor. Every engagement is defined by a written scope, delivered in structured milestones, and backed by post-launch support.
Results Over Activity
We Project success is measured against the KPIs and acceptance criteria defined in the signed Statement of Work — not by hours billed or volume of features shipped.
Radical Transparency
Every project has a signed Statement of Work with defined deliverables and milestones. Clients receive sprint demos and must approve each phase before development continues.
Speed as a Feature
We Projects are structured into two-week sprints with working deliverables demonstrated at each stage. Clients review and approve progress before the next sprint begins.
Built for Africa, Ready for the World
We understand the unique challenges of lusophone African markets — WhatsApp-first behaviour, local payment systems, and infrastructure realities. We build for where your customers actually are.
By the Numbers
DPSOFT at a Glance.
ZA
Registered in South Africa
PTY
Private Company (Ltd)
SOW
Every Project is Scoped in Writing
2022
Year Established
Work With Us
Let's Discuss Your Project.
Submit an enquiry with your project details and DPSOFT will respond with a structured assessment within one business day.
Insights & Resources
Technology Insights from the DPSOFT Insights.
Technical articles, project learnings, and industry analysis from DPSOFT. Content is based on our direct project experience.
AI StrategyJan 2025
How to Build an AI Roadmap for Your Business in 2025
A structured approach to identifying AI opportunities within your business, evaluating them by implementation effort and expected impact, and sequencing delivery effectively.
Article coming soon — contact us for early access →
AutomationDec 2024
The 5 Business Processes You Should Automate First
Not all automation is equal. Based on our project experience, we identified the five process types that consistently deliver the fastest ROI and highest efficiency gains.
Article coming soon — contact us for early access →
DataDec 2024
From Raw Data to Revenue: Building Your First BI Dashboard
Many businesses accumulate operational data without a structured way to use it. This article covers the key steps to consolidate data sources, define relevant KPIs, and create a reporting layer that supports regular decision-making.
Article coming soon — contact us for early access →
WhatsApp AutomationNov 2024
WhatsApp as a Business OS: AI Automation in Lusophone Africa
An analysis of WhatsApp Business API adoption patterns in lusophone African markets and practical considerations for building compliant, effective automation on this channel.
Article coming soon — contact us for early access →
HealthcareNov 2024
AI in Healthcare: How Clinics Are Reducing No-Shows with Intelligent Scheduling
A deep dive into how AI-powered scheduling, automated reminders, and intelligent triage are transforming clinic operations across Sub-Saharan Africa.
Article coming soon — contact us for early access →
SaaSOct 2024
Build vs. Buy: When Custom Software Engineering Beats SaaS
A cost analysis framework comparing SaaS subscriptions vs custom-built software across a 24-month horizon, covering licensing, maintenance, customisation limitations, and total cost of ownership.
Article coming soon — contact us for early access →
Stay Ahead
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Get in Touch
Start Your AI, Automation or Software Project.
Describe the workflow, system, or business process you want to automate or build. DPSOFT will respond within one business day.
Contact Info
Contact Our Team Directly.
Email
info@dpsoft.co.za
Phone / WhatsApp
+27 102 886 974
Location
Johannesburg, South Africa
Response Time
Within 24 hours
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Legal
Privacy Policy
Last updated: January 2025 | DPSOFT (PTY) LTD
1. Who We Are
DPSOFT (PTY) LTD ("DPSOFT", "we", "us", "our") is a private company registered in the Republic of South Africa under registration number 2022/777406/07, with Tax Reference Number 9023228308. We are an AI and software development company providing technology services to business clients.
We collect personal data only when you voluntarily provide it to us. This includes:
Contact enquiries: First name, last name, email address, company name, phone number, and message content submitted via our contact form.
AI Call requests: Name and phone number provided when requesting an AI-assisted callback.
Communications: Emails, WhatsApp messages, and any other correspondence you initiate with us.
Technical data: IP address, browser type, and pages visited (collected via standard web server logs for security and operational purposes).
We do not collect sensitive personal information (as defined under POPIA Section 26) unless explicitly required and consented to for a specific service.
3. Lawful Basis for Processing
We process your personal data under the following lawful bases as provided under the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the EU General Data Protection Regulation (GDPR):
Consent: Where you have explicitly consented (e.g. contact forms, AI call requests).
Legitimate interest: For responding to business enquiries and maintaining client relationships.
Contract performance: Where processing is necessary to fulfil a service agreement.
Legal obligation: Where required by South African or applicable law.
4. How We Use Your Data
We use your personal data for the following purposes only:
To respond to your enquiry or service request
To initiate an AI-assisted callback where explicitly requested and consented to
To send project-related communications
To comply with legal and regulatory obligations
To improve our services and website (using anonymised, aggregated data only)
We do not use your data for unsolicited marketing without your prior consent. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
5. Consultation Requests and Communication Channels
When you request a consultation through this website, the contact details you submit are used by DPSOFT to respond to your enquiry and continue the conversation through your selected channel.
You may be contacted by email, phone, or WhatsApp in relation to the consultation you requested
The website does not automatically transmit your details from the browser to a third-party voice-call provider
Your information is used only for service delivery, follow-up, and compliance purposes unless you separately consent to marketing
You may decline further contact or withdraw consent at any time, subject to legal retention requirements
If DPSOFT later uses a third-party voice or transcription provider as part of a consultation you requested, that provider and its applicable privacy terms will be disclosed at the point of use or in an updated policy.
6. Data Retention
We retain personal data only for as long as necessary:
Contact enquiries: 12 months from last communication, unless a service agreement is entered
Client project data: Duration of the engagement plus 5 years (for legal/accounting purposes)
Consultation request and communication consent records: 3 years
After the applicable retention period, data is securely deleted or anonymised.
7. Your Rights
Under POPIA and, where applicable, GDPR, you have the right to:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request erasure of your personal data (subject to legal retention requirements)
Objection: Object to processing based on legitimate interest
Withdrawal of consent: Withdraw consent at any time without affecting the lawfulness of prior processing
Complaint: Lodge a complaint with the Information Regulator of South Africa (justice.gov.za/inforeg)
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We do not use third-party advertising, tracking cookies, or social media pixels.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. Continued use of our website or services constitutes acceptance of the updated policy.
11. Contact
For any privacy-related queries: info@dpsoft.co.za DPSOFT (PTY) LTD, Reg. 2022/777406/07, Republic of South Africa
Legal
Terms of Service
Last updated: January 2025 | DPSOFT (PTY) LTD
1. Parties
These Terms of Service ("Terms") govern the relationship between DPSOFT (PTY) LTD, a company registered in the Republic of South Africa under registration number 2022/777406/07 ("DPSOFT", "we", "us"), and any individual or entity ("Client", "you") that engages our services or uses our website at dpsoft.co.za.
2. Services
DPSOFT provides technology services including custom software development, AI system development, business automation, web and mobile application development, and data analytics solutions. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate written Statement of Work (SOW) or Service Agreement signed by both parties.
DPSOFT does not: provide regulated financial services, hold or process client funds, act as a payment intermediary, offer investment advice, or provide regulated medical devices or health advice.
3. Engagement Process
All service engagements begin with a signed Statement of Work. No work commences, and no payment obligations arise, until a written agreement is executed by both parties. Website content describing typical project outcomes is illustrative and does not constitute a guarantee or contractual commitment.
4. Fees and Payment
Fees are as agreed in the applicable Statement of Work. Unless otherwise agreed: a deposit of 50% of the project fee is due upon signing; the remaining balance is due upon project completion. Late payments accrue interest at the prime lending rate plus 2% per annum.
5. Intellectual Property
Upon receipt of full payment, DPSOFT assigns to the Client all intellectual property rights in custom-developed deliverables as specified in the SOW. DPSOFT retains ownership of pre-existing tools, frameworks, libraries, and proprietary methodologies. DPSOFT may reference the project type (not client identity) in its portfolio unless the Client requests otherwise in writing.
6. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party. This obligation survives termination of the engagement for a period of 3 years.
7. Performance Claims Disclaimer
Any statistics, metrics, or outcomes described on this website (including references to cost reductions, efficiency improvements, or revenue impacts) are based on prior project experiences and are provided for illustrative purposes only. They do not constitute a guarantee of results for any future engagement. Individual results will vary based on client context, industry, data quality, and implementation scope.
8. Limitation of Liability
To the maximum extent permitted by applicable law, DPSOFT's total liability to the Client for any claim arising under or related to these Terms shall not exceed the total fees paid by the Client for the specific service giving rise to the claim in the 3 months preceding the claim.
DPSOFT shall not be liable for: indirect, incidental, or consequential damages; loss of profits or revenue; data loss; or third-party claims, even if DPSOFT has been advised of the possibility of such damages.
9. Service Level Commitments
Any uptime SLA or support commitments are defined in the specific SOW or support agreement. General website descriptions of "99.9% uptime" refer to infrastructure-level targets achievable with appropriate hosting configurations and do not constitute a blanket guarantee for all engagements.
10. WhatsApp and AI Communication Tools
Where DPSOFT builds WhatsApp automation solutions for Clients, the Client is responsible for ensuring their use of the WhatsApp Business API complies with Meta's Business Terms and Acceptable Use Policy. DPSOFT provides technical implementation only and does not assume responsibility for the Client's compliance with messaging regulations applicable in their jurisdiction.
11. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts, without prejudice to DPSOFT's right to seek urgent relief in any competent jurisdiction.
DPSOFT (PTY) LTD provides custom technology services (software development, AI systems, automation). Because our work involves significant upfront investment in design, planning, and engineering, our refund policy reflects the nature of these professional services.
2. Deposits
Project deposits (typically 50% of the agreed project fee) are non-refundable once the discovery and design phase has commenced. This is because DPSOFT allocates team resources and begins substantive work immediately upon payment. The deposit amount and conditions are confirmed in writing before any payment is made.
3. Cancellation by Client
If a Client cancels a project after work has commenced:
Before 25% completion: Deposit retained; no further payment due.
25%–50% completion: 75% of total project fee is due.
After 50% completion: 100% of total project fee is due.
All deliverables completed up to the cancellation point will be provided to the Client upon receipt of applicable fees.
4. Cancellation by DPSOFT
In the rare event DPSOFT cancels a project due to circumstances within our control, a full refund of any unearned fees will be issued within 14 business days.
5. Disputes
If you believe deliverables do not meet the specifications agreed in the SOW, you must notify us in writing within 10 business days of delivery. We will assess the dispute and, where applicable, resolve it through corrections, scope adjustment, or partial refund at our discretion. Disputes are governed by South African law.
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AI Agents, Automation & Software Engineering Services.
Service lines covering AI agents, WhatsApp Business automation, Voice AI, SaaS platform development, workflow automation, business intelligence dashboards, LLM integrations, custom software, and conversion websites.
01
AI Agent & LLM System Development
AI agents, LLM integrations, retrieval systems, and workflow intelligence built around your business processes and data.
LLM Integration
Connect OpenAI, Anthropic, Gemini, or open-source models to your existing systems via API. Build custom prompting layers, retrieval-augmented generation (RAG) pipelines, and context-aware AI responses.
AI Agents & Assistants
AI agents that handle structured tasks such as data lookup, guided decision flows, form completion, ticket routing, and human handoff across WhatsApp, web, or internal tools.
Custom ML Models
Classification, prediction, and recommendation models trained on your own data. Use cases include churn prediction, demand forecasting, fraud detection, and content categorisation.
AI Voice (Conversational)
Voice-based AI agents for inbound or outbound calls using ElevenLabs or similar platforms. Suitable for appointment confirmation, customer support, and lead qualification.
Purpose-built web applications, internal tools, and enterprise platforms engineered around your workflow, data model, and users.
Web Applications
Full-stack web platforms built with React or Next.js on the frontend and Node.js, NestJS, or Python on the backend. Includes authentication, role-based access, and database design.
Internal Business Tools
Replace spreadsheets and manual processes with custom dashboards, admin panels, inventory systems, approval workflows, and CRM tools built for how your team actually works.
SaaS Platforms
Multi-tenant SaaS architecture with subscription management, onboarding flows, user management, and billing integration. Built to scale from your first clients upward.
API Development & Integration
RESTful and GraphQL APIs. Third-party integrations with payment gateways (Stripe, PayFast, Flutterwave), ERPs, CRMs, and legacy systems via custom middleware.
Structured automation for document handling, approvals, notifications, data entry, CRM updates, and system-to-system workflows using integration platforms, APIs, and custom code.
Workflow Automation
Map and automate multi-step business processes: invoice approval chains, staff onboarding sequences, compliance checklists, and client communication workflows.
Document Processing (OCR)
Extract structured data from PDFs, invoices, contracts, and scanned documents using OCR and AI classification. Route, validate, and push extracted data to your ERP or database automatically.
CRM & Data Sync
Automate data flows between your CRM, accounting software, e-commerce platform, and marketing tools. Eliminate manual exports and double-entry across systems.
Notification & Alert Systems
Rule-based automated notifications via email, WhatsApp, or SMS triggered by business events — low stock, payment received, appointment due, SLA breach, and more.
Production-grade web and mobile applications with user authentication, real-time data, payment integration, and full end-to-end functionality.
Progressive Web Apps (PWA)
Fast, installable web apps that work across desktop and mobile without a separate native build. Suitable for client portals, booking systems, and operational dashboards.
Flutter Mobile Apps
Cross-platform iOS and Android apps built with Flutter. Single codebase, native performance. Includes app store submission support for both Google Play and Apple App Store.
Patient & Client Portals
Secure, role-based portals for clients, patients, or staff to access their data, submit requests, view history, and communicate with your team — built to your branding.
E-commerce & Booking
Custom e-commerce storefronts, appointment booking systems, and service marketplaces with integrated payments (Stripe, PayFast, Flutterwave) and inventory management.
Consolidate business data into a structured reporting layer: live dashboards, scheduled reporting, operational KPIs, and predictive models where appropriate.
BI Dashboards
Custom-built operational and executive dashboards using Metabase, Power BI, or fully custom-coded React dashboards. Pull live data from your databases, APIs, and spreadsheets.
Data Pipelines & ETL
Extract, transform, and load data from multiple sources (POS, CRM, accounting, e-commerce) into a centralised data warehouse or analytics database for consistent reporting.
Predictive Analytics
Machine learning models for business forecasting: sales prediction, inventory optimisation, customer churn probability, and pricing models trained on your historical data.
Reporting Automation
Scheduled automated reports delivered via email, WhatsApp, or Slack — weekly sales summaries, stock alerts, KPI digests — so management receives the right data without manual pulls.
AI chat and voice workflows deployed on WhatsApp, your website, or internal tools to handle enquiries, bookings, support triage, and staff requests with escalation rules.
WhatsApp Business AI Agent
An AI agent connected to the WhatsApp Business API that responds to customer messages, handles FAQs, collects leads, confirms bookings, and escalates to a human agent when needed.
Website AI Assistant
Embed an AI chat widget on your website that answers product or service questions, qualifies visitors, captures contact details, and routes enquiries to the correct team member.
Voice AI Call Agent
Outbound or inbound AI voice agents using ElevenLabs for appointment confirmations, reminders, or structured data collection — with consent management and call recording.
Knowledge Base Chatbot
Train an AI agent on your product documentation, support articles, or SOPs using RAG (Retrieval-Augmented Generation). Answers are grounded in your approved content and configured with escalation rules for uncertain cases.
Every DPSOFT engagement follows the same structured process regardless of service type.
01
Discovery Call
We review your requirements, confirm feasibility, and assess fit. No cost.
02
Written SOW
Scope, price, timeline, and deliverables defined in writing. Both parties sign.
03
50% Deposit
Work begins within 48 hours of cleared payment. Invoice in ZAR, USD, or BWP.
04
2-Week Sprints
Working software demonstrated at each milestone. Client sign-off required.
05
Delivery + IP Transfer
Final 50% invoiced on delivery. IP assigned to client upon receipt.
Ready to Start?
Describe Your Project. We'll Send a Written Scope.
Submit a brief description of what you need. DPSOFT will respond within one business day with a preliminary scope assessment and indicative budget range.
Request a Consultation
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Questions
DPSOFT Frequently Asked Questions
Clear answers for businesses comparing AI automation, custom software, mobile apps, SaaS platforms and business system integrations.
What does DPSOFT build?
DPSOFT builds AI automation, custom software, Android and iOS apps, SaaS platforms, WhatsApp automation, Voice AI systems, dashboards, payment integrations and professional websites.
Can DPSOFT build software for hotels, clinics, law firms and shops?
Yes. DPSOFT builds workflow-based systems for hotels, clinics, law firms, pharmacies, restaurants, salons, real estate companies, schools, retail stores and many other industries.
Can DPSOFT integrate payment gateways?
Yes. DPSOFT can integrate payment flows such as PayPal, Stripe, PayFast, Paystack, Orange Money, mobile money, bank transfer workflows, invoice payments and offline payment verification.
